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Sep 20, 2023
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3
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Nov 1st: Fourthwall Rate Changes for International Card & PayPal Payment Processing

Important Upcoming Changes to Fourthwall's Payment Processing Rates
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Table of Contents

Hey everyone,

We wanted to give you all a heads-up about two upcoming changes to our payment processing rates:

International Credit Card Rate Update

On November 1st, 2023, we will add a +1% fee when processing credit cards from outside the USA.

So, instead of 2.9% + $.30, if a buyer from Spain purchases a product, the fee will be 3.9% + $.30. This is the same fee that Shopify, Patreon, and Squarespace add for international cards.

Why the change? Stripe, our credit card processor, charges us extra to process international cards – meaning we currently lose money when people check out with cards from outside the USA.

One bonus: Fans can now checkout in 10+ currencies. Your customers can now check out in 10+ currencies, from Canadian Dollars to British Pounds to Polish Złoty. When a customer visits your website, we’ll automatically show them their local currency. Customers can also choose which currency they’d like to use in new currency selectors in the footer of your website. You can choose the currencies you’d like to accept in the Settings tab of your dashboard. Read more on the release of multi-currency in our blog post.

PayPal Processing Rate Update

On November 1st, 2023, PayPal processing will go from 2.9% + $.30 per transaction to 3.49% + $.49 per transaction.

For international credit cards processed through PayPal, a +1.5% fee will be added (so the rate would be 4.99% + $.49).

These are the exact same prices as you’ll find on PayPal’s website.

Why the change? PayPal increased their prices to the exact prices we listed above; unfortunately, we’ve had to match as we are currently losing money on many PayPal transactions.

What if I don’t want to accept PayPal? If you don’t want to accept PayPal payments, we’ve added an option to disable them in the Settings tab of your dashboard (coming by EOM).

Google Pay and Apple Pay rates are not impacted and will stay at 2.9% + $.30.

We hate raising prices, and this is the first time in our five-year history we’ve had to adjust our credit card processing rates. Our goal is to be a sustainable business that puts creators first, and we hope you feel our commitment to that goal.

If you have any questions whatsoever, please feel free to contact us on via Support or Discord.

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Frequently asked questions

How much does it cost to use Fourthwall?

There are no monthly fees, no upfront costs, and no contracts to use Fourthwall. You set your prices and choose your own margins. Here is how our pricing and splits work when you sell:

  • Products from our product catalog. All products in our product catalog have a publicly listed flat fee, which gets deducted from the selling price you set. There are no extra percentages/margins. You keep 100% of profits.
  • Products you ship yourself. No fee (0% fee)
  • Digital products. 3% flat fee
  • Subscription memberships. 5% flat fee

Additionally, all US-based credit card transactions have an added 2.9% + $0.30 payment processing fee (same as Shopify). Fees vary for PayPal and other providers. Learn more.

How much money do I make on sales from the Fourthwall catalog?

Product costs are listed directly in our product catalog.

If a t-shirt is listed in our catalog at a $10 cost, we will automatically deduct that amount from your profits whenever you make a sale. You can sell products for any price you want.

For example, if you sell the shirt for $22, you'll make $12 in profit on each unit sold. If you sell it for $50, then you'll make $40 in profit on each unit sold.

Does Fourthwall ship worldwide?

Yes! Fourthwall works with manufacturing & fulfillment partners around the globe in the US, UK, EU, Canada, Mexico, Australia, and Japan.

Shipping rates are dynamically determined by the size of package and destination. We work with most major carriers and pass through the true cost of shipping. That means that you can offer low-cost, fast shipping to your fans. Most items have a delivery window of 5-8 days.

Be sure to browse our product catalog to find products that are fulfilled out of your target regions to provide the fastest & cheapest shipping for your community.

Does Fourthwall handle sales tax?

Fourthwall operates as the "Merchant of Record", which means that we're responsible for handling all sales taxes. This includes nexus registration, collecting sales tax, and remitting this to US states & other countries.

That way you can focus on designing products and promoting your shop, not taxes.

Can I connect a custom domain to Fourthwall?

Yes. You can connect a custom domain or subdomain on Fourthwall. Learn More.

Does Fourthwall offer artwork & design support?

If you need help finding an artist or designer, check out our design community.

This is a vetted network of exceptional designers that can help you make great quality designs for your audience. We also recommend tools like Canva or Kittl.

Does Fourthwall provide customer support for my orders?

Yes. For any product from our product catalog, we'll handle all customer support for you.

From answering general order questions to making address changes, our team is there to ensure that your buyers are treated with the same level of care that you would personally give them. We have a 12-hour or less average reply time, including nights and weekends.

For any items that you source on your own and ship from home, however, you'll need to do customer support.

Can you show me examples of storefronts on Fourthwall?

Yes! Over 200,000 sellers use Fourthwall to power their storefronts. This includes creators, podcasters, artists, musicians, startups, non-profits, and more.

Get inspired and browse all examples sites.

What integrations does Fourthwall have?

Fourthwall supports many free integrations, including:

  • YouTube Product Shelf (Merch Shelf)
  • TikTok Shop
  • Facebook and Instagram Shopping
  • Twitch Product Gifting
  • StreamElements and Streamlabs stream alerts
  • Zapier
  • Klaviyo
  • Mailchimp
  • And many, many more

See all apps & integrations.

Are there any requirements to join Fourthwall?

There are no requirements to join Fourthwall! Sign up now.